FAQ
Products
Q: Are your products vegan and cruelty-free?
A: Yes, all Melted Beauty products are 100% vegan and cruelty-free. We’re proud to create skin-softening magic without harming animals.
Q: How should I store my products?
A: For best results, keep your products in a cool, dry place away from direct sunlight.
Q: Do your products contain parabens or sulfates?
A: Nope! All our formulas are free from parabens, sulfates, and other harsh chemicals.
Q: Are your products safe for sensitive skin?
A: Our products are made with gentle, skin-loving ingredients, but we recommend doing a patch test first if you have sensitive skin.
Q: What ingredients do you use?
A: We use high-quality, clean ingredients like shea butter, jojoba oil, and sunflower oil to nourish and hydrate your skin. For a full list of ingredients, check the product description on each product page.
Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1-3 business days. After processing, delivery takes approximately 3-7 business days for domestic orders.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $50.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use this number to check your order’s status anytime.
Q: What should I do if my order arrives damaged?
A: We’re so sorry to hear that! Please contact us at support@meltedbeauty.com with your order number and photos of the damaged item, and we’ll make it right.
Returns, Exchanges & Refunds
Q: Do you offer returns or exchanges?
A: Due to the sensitive nature of our products, we do not accept returns or exchanges.
Q: Do you offer refunds?
A: We do not provide refunds. If your order arrives damaged or incorrect, please contact us at support@meltedbeauty.com within 7 days of delivery, and we’ll make it right.
